TERMS & CONDITIONS

Welcome to Aura Organics Spa. By accessing and using our website, services, and products, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

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1. General

1.1 These terms and conditions apply to all transactions made through the Aura Organics Spa website.
1.2 By placing an order or booking a service, you agree to be bound by these terms.
1.3 Aura Organics Spa reserves the right to amend these terms at any time without prior notice.

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2. Products and Services

2.1 All products are handmade in small batches, and slight variations in color, texture, or scent may occur.
2.2 Our products are for external use only. Always conduct a patch test before using any product.
2.3 Consult a healthcare professional if you have any medical conditions or concerns before using our products.

3. Orders and Payments

3.1 Payment must be made in full at the time of purchase.
3.2 All prices are listed in GBP (£) and include VAT where applicable.
3.3 We reserve the right to cancel or refuse any order if payment is not received or if there is a stock issue.

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4. Shipping and Delivery

4.1 Orders are processed within 1-3 business days and shipped according to the chosen delivery method.
4.2 Aura Organics Spa is not responsible for delays caused by couriers, customs, or other external factors.
4.3 Customers are responsible for any customs fees, duties, or taxes for international shipments.
4.4 Refer to our Shipping Policy for more details.

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5. Returns and Refunds

5.1 Due to the nature of our products, we do not accept returns unless the item is damaged or faulty upon arrival.
5.2 To request a refund or replacement, contact us within 14 days of receiving your order. Proof of purchase and photos of the issue will be required.
5.3 Refunds are processed to the original payment method and may take up to 10 business days to appear.

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6. Intellectual Property

6.1 All content on the Aura Organics Spa website, including text, images, logos, and product descriptions, is the intellectual property of Aura Organics Spa.
6.2 Unauthorised use, reproduction, or distribution of this content is strictly prohibited.

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7. Limitation of Liability

7.1 Aura Organics Spa is not liable for any adverse reactions or misuse of its products. Always follow usage instructions and consult a professional if unsure.
7.2 We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.

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8. Privacy and Data Protection

8.1 We respect your privacy and are committed to protecting your personal data.
8.2 For more information on how we collect, use, and store your data, please refer to our Privacy Policy.

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9. Governing Law

9.1 These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
9.2 Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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10. Contact Us

If you have any questions about these terms, please contact us at:

• Email: info@auraorganicsspa.com

• Phone: 020 8221 1810

By using our website and purchasing our products, you agree to these terms and conditions. Thank you for choosing Aura Organics Spa!