FAQ

Our products are formulated to cater to various skin types, including normal, oily, dry, combination, and sensitive skin. Each product description specifies the skin type it is best suited for.

Yes, we offer a range of products specifically designed for sensitive skin. Look for products labelled as suitable for sensitive skin or consult our product guide for recommendations.

Yes, we offer international shipping to many countries. Shipping fees and delivery times vary based on the destination. Please check our shipping policy for more information.

Most of our products are suitable for vegans. Only the our skin brightening range has two products that contain honey. Our honey is responsibly sourced from an eco friendly rainforest honey farm. Supporting the natural environment and bee popullation.

Yes, all of our products are cruelty-free. We do not test on animals at any stage of our product development.

We recommend storing our skincare products in a cool, dry place away from direct sunlight to maintain their efficacy and longevity. Our packaging is specifically designed to keep the potent ingredients protected from sunlight.

No, our products are free from parabens, sulphates, and other harsh chemicals. We prioritise clean and safe ingredients to ensure the best care for your skin.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier’s website.

Our products typically have a shelf life of 12 to 24 months. Please refer to the packaging for the exact expiration date.

Our website features a skincare quiz and detailed product guides to help you choose the best products for your skin type and concerns. You can also reach out to our customer service team for personalised recommendations.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.